Protecting Your Business and Your Clients
The landscape for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) is increasingly fraught with the persistent and evolving threat of ransomware. As trusted custodians of their clients’ critical data and IT infrastructure, MSPs and MSSPs are prime targets, facing a unique set of challenges that can severely impact their operations, reputation, and service level agreements (SLAs).
The Stark Reality:
Ransomware statistics you can’t ignore
18% increase
Surge in Attacks: The number of ransomware attacks targeting the broader technology and professional services sector, which includes MSPs, remains alarmingly high. Reports from late 2024 and early 2025 indicate that this sector continues to be a primary target. For instance, a report from Cybersecurity Ventures, early 2025 suggests that attacks on technology service providers accounted for approximately 18% of all ransomware incidents in the past year. This underscores the continued focus of threat actors on leveraging MSPs for wider impact.
21 days
Costly Downtime: Ransomware incidents cause significant business disruption. A study by IBM Cost of a Data Breach Report, 2024 found that the average ransomware attack led to 21 days of business disruption and downtime. For MSPs, even a fraction of this downtime can have cascading effects on their clients and SLA adherence.
$1.85 million
Financial Burden: The financial impact of ransomware is substantial. According to Sophos State of Ransomware 2025 Report, the average total cost of recovery from a ransomware attack (considering downtime, ransom payment, recovery efforts, etc.) for organizations in 2024 was $1.85 million. While this isn’t solely MSP-focused, it highlights the significant financial risks MSPs face, both directly and indirectly through impacts on their clients. This cost data doesn’t include analysis of any indemnification clauses which might exist in contracts and can often have further financial implications on the provider.
Upsight.ai was built with MSSPs in mind.
We eliminate the common pain points that plague legacy endpoint solutions and hinder your ability to scale protection across your customer base.
- Enhanced Protection and Risk Avoidance: UpSight’s purpose-built anti-ransomware platform offers tailored defenses. UpSight ensures prevention during an attack with instant eviction of the attacker. Our solution is designed to identify attacks at the earliest point of access and to prevent credential stealers, data exfiltration and file encryption. Upon blocking an attack, UpSight’s SmartRollback feature restores your system and any encrypted files back to their original state. Minimizing downtime, avoiding the cost and time of post-breach recovery, and eliminating future exploitation from hidden artifacts.
- Minimized Downtime and Improved SLA Adherence: Rapid detection and automated response are key to ensuring your SLA’s are met and sustained. UpSight’s automated prevention and Smart RollBack capabilities isolate the attack and instantly reverse the steps taken during the operation. Case studies highlight significant reductions in recovery time – from an average of 21 days to instantaneous eviction. This directly translates to better SLA adherence.
- Reduction in Insurance Premiums: The cybersecurity insurance market is evolving, and demonstrating a strong security posture, including the use of advanced anti-ransomware tools, can positively influence premiums. While specific percentage reductions vary by insurer and policy, many insurers offer more favorable terms to organizations with robust ransomware defenses in place. Some MSPs have reported reductions in cybersecurity insurance premium increases, with decreases averaging between 10-20%, saving you and your customers additional costs while delivering superior protection.
- Strengthened Client Trust and Retention: Demonstrating a commitment to security, especially against a prevalent threat like ransomware, is crucial for client trust. MSPs actively using and highlighting advanced anti-ransomware capabilities as part of their service offerings report improved client retention and serve as a strong differentiator in the market.
- Increased Operational Efficiency: Automation in threat detection and response reduces the manual workload for security teams. UpSight doesn’t create more work for the SOC as we avoid sending alerts that require follow up action and flood you with information. Instead, we only generate detection and remediation reports once we triage and contain the ransom actors – all instantaneous. Allowing MSPs to free up their technical staff to focus on other critical tasks, leading to improved operational efficiency.
- Greater cost efficiency for higher margins: MSPs can help their customers keep costs low while significantly reducing cyber risk from ransomware by implementing our ultra-efficient solution. With Upsight.ai, you no longer have to choose between robust security and business profitability. Minimal update cycles and offline-capable functionality reduce support costs while improving client uptime—leading to fewer escalations, higher satisfaction, and longer retention.
- SLA at Risk: A successful ransomware attack on an MSP can trigger widespread disruptions for their clientele, directly jeopardizing business operations. Specific financial penalties due to ransomware-related breaches vary; however, the potential for significant financial and reputational damage is evident. The loss of client trust and potential legal repercussions due to service unavailability are critical concerns. The benefits of a purpose-built anti-ransomware solution addressing the ransomware challenge head-on with a dedicated, purpose-built solution offers significant advantages for MSPs and MSSPs, safeguarding their own operations and bolstering their ability to protect their clients.
Conclusion – The ransomware threat to MSPs and MSSPs demands a proactive and robust defense strategy. While precise, universally reported statistics from the last 12 months for every specific claim are difficult to come by, the available data and industry trends strongly underscore the increasing risk and the significant benefits of implementing a purpose-built anti-ransomware solution. This investment not only protects the MSP’s own operations but also enhances their ability to safeguard their clients, improve SLA adherence, potentially reduce insurance costs, and ultimately build stronger, more resilient businesses.
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